Privacy Policy

1. Introduction

This policy explains how we collect, use, and keep your data when you use this website and its services.

Using this website means you accept the data practices described here.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Messages and inquiries you send through our contact forms
• Booking and appointment information
• Support ticket information and correspondence
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, navigation patterns)
• Referral source and exit pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and support requests
• To process bookings and appointments
• To send you updates, newsletters, and marketing communications (with your consent)
• To analyze website usage and optimize user experience
• To protect against fraud and ensure website security
• To comply with legal obligations

4. Data Storage and Security

We use encryption and access controls to protect your data from unauthorized access or disclosure.

We keep your data only as long as needed to fulfill the purposes described here, or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

When you first visit, a banner asks you to choose. Nothing below starts until you accept, and you can change your choice at any time with the "Cookie choices" link in the footer.

• Analytics: Google Analytics 4 (Google) counts visits, pages viewed and referral source.
• Session replay: Sentry records how you use the pages, and attaches personal details such as your IP address to error reports.

Without session replay, Sentry still reports technical errors, without those personal details. Your choice is stored in your browser (localStorage) and is not sent to us.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

6. Third-Party Services

We may use third-party services to help us operate our website and provide services to you. These third parties may have access to your personal data only to perform specific tasks on our behalf and are obligated to protect your information.

Third-party services we use include hosting, analytics, and email. We only work with providers who take data security seriously.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition
• With service providers who assist in our operations (under strict confidentiality agreements)

8. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this policy when our practices or legal requirements change. When we do, we update the "Last Updated" date at the top of this page.

12. Contact Us

Questions about this policy or your data:

We aim to respond within 30 days.